Nautilux is looking for a Rooms Division Manager aiming for a stable and long-term cooperation.
Key Responsibilities
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Oversees all operations of the Rooms Division Department to ensure the delivery of an excellent guest experience.
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Supervises the Front Office and Housekeeping departments with strong emphasis on providing outstanding guest-relations services.
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Evaluates guest satisfaction and sets and ensures departmental goals.
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Recommends hiring and termination of department staff.
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Monitors standards and performance of staff under their supervision, provides training, and ensures that all team members are fully informed about room categories and available amenities.
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Plans the budget related to departmental staffing.
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Is responsible for achieving the goals of the departments under their supervision.
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Recruits and trains department staff, provides guidelines, and ensures compliance with hotel standards and health and safety regulations.
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Oversees the smooth operation and effective communication among the supervised departments.
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Provides training and development opportunities to all team members.
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Is responsible for preparing and maintaining work schedules for the supervised departments.
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Operates within budget and manages expenses effectively through cost-control and inventory-management programs.
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Manages guest requests, identifies their needs, and ensures the highest possible level of service.
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Evaluates guest satisfaction rates and implements continuous improvement procedures.
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Oversees the organizational structure of the departments, increasing or reducing staff according to occupancy levels and hotel needs.
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Cooperates with other department heads and the Animation team to ensure guests are properly informed about events and activities.
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Reviews the following day’s arrivals and ensures that rooms have been allocated according to reservations and guest preferences.
Required Qualifications
- Minimum of 2 years of experience in a Rooms Division Manager or Assistant Rooms Division Manager role within a 5-star luxury hotel environment
- Proven leadership skills with the ability to manage, motivate, and develop large, multi-departmental teams
- Strong operational knowledge of Front Office, Guest Relations, and Housekeeping, with a clear understanding of luxury service standards
- Excellent communication skills in English; additional languages are an asset
- Customer-oriented mindset, and commitment to delivering exceptional guest experiences
- Highly organized, adaptable, and proactive, with strong problem-solving and decision-making abilities
