Key Responsibilities
- Oversee daily spa operations, ensuring smooth coordination between therapists, reception, and service areas
- Maintain a tranquil environment and uphold all treatment, hygiene, and safety standards
- Lead by example in delivering warm, personalized, and professional guest service
- Handle guest feedback, special requests, and service recovery with composure and efficiency
- Support staff training, performance management, and the development of service excellence
- Monitor spa inventory, scheduling, and operational performance to optimize results
Required Qualifications
- Minimum 2 years of experience in a Spa Manager or Assistant Spa Manager role within a 5-star wellness environment
- Strong leadership and team management capabilities
- In-depth knowledge of spa treatments, wellness trends, and luxury service expectations
- Excellent communication skills in English; additional languages are an asset
- Professional presentation, customer-oriented mindset, and commitment to guest well-being
- Strong organizational skills, adaptability, and a proactive approach to problem-solving
